Frequently Asked Questions
All products have their availability listed on our website. Most products ship within ten business days, and some take longer, as noted. When products take longer than two weeks to ship, we always notify you at time of order to ensure that the product timing will meet your needs.
Unless otherwise noted, most orders are shipped via UPS ground in the continental United States. The expected shipping time for those orders is one to five business days. Large orders are sometimes shipped using freight carriers. If you need expedited shipping, please contact us to see what we can do to get the order to you faster.
Our product line is constantly expanding, and our website serves as our primary catalog. In addition to the products available online, we can source any item from the manufacturers we feature. If you cannot find what you're looking for, give us a call at 1 (800) 613-1894. We're likely to have a solution that meets your needs.
Yes, we accept returns on most items unless they are special order, closeout, or final sale (please see our return policy here). Please call us at 1 (800) 613-1894 or email us at service@greenwichhardware.co before returning items to obtain an authorization. Some items may incur a restocking fee.
Please contact us right away and we will work with you to get you the correct items expedited to you.
We can provide you with any product made by Baldwin Hardware, Borg Locks, Coastal Bronze, D&D Technologies US, Deltana, Emtek, Rocky Mountain Hardware, Schlage, Simpson Strong-Tie Company, Snug Cottage Hardware, & Sun Valley Bronze. We are constantly expanding our offerings. If you have a suggestion for another manufacturer for us to consider, please contact us.
Payment can be made by Visa, MasterCard, Discover, American Express, PayPal, check or money order
No, but we do have the ability to receive customers for product pickup at our shipping facility in Cranston, Rhode Island.
You can order products to use as samples and return the ones that you don’t want. We ask that you restrict this to three items. When items are returned, normal return policies apply, which may include restocking fees and shipping fees deducted from your store credit or refund.
Greenwich Hardware Co. has a search engine that allows you to search by manufacturer, style, theme, finish, material, or size.
Use a soft cloth and a gentle soap and water solution to clean all products and dry them immediately. Use of harsh chemicals, ammonia, or bleach solutions are not recommended and may cause corrosion.
Yes, and we can provide you with any item produced by the manufacturers that we represent. However, you will notice that our catalog is more focused on items for outdoor use.
Yes, our customer service representatives can put you in touch with an experienced professional on our staff that can help you sort out what you need.
